【Eligibility】

• Returns can be requested within 7 days from the date of receipt (excluding items that are damaged due to misuse or have been used).
• Items must be returned in their original condition and packaging, including the product itself, accessories, invoice, and original box.

【Non-Returnable Items】

• Customized or personalized products.
• Items that show obvious signs of use or intentional damage.
• Defects not caused by our fault or responsibility.

【Return & Exchange Process】

1. Request a Return/Exchange:
   Please contact our customer service within 7 days and provide your order number and reason for return.
2. Customer Service Confirmation:
   Our team will review your request and respond with further instructions.
3. Return the Product:
   Please send the product back along with all original packaging and the invoice to the designated return address.
4. Refund Processing:
   Once we receive and confirm the returned item, the refund will be processed within 7–10 business days via the original payment method.