
Return & Exchange Policy
【Eligibility】
- Returns can be requested within 7 days from the date of receipt (excluding items that are damaged due to misuse or have been used).
- Items must be returned in their original condition and packaging, including the product itself, accessories, invoice, and original box.
【Non-Returnable Items】
- Customized or personalized products.
- Items that show obvious signs of use or intentional damage.
- Defects not caused by our fault or responsibility.
【Return & Exchange Process】
- Request a Return/Exchange:
Please contact our customer service within 7 days and provide your order number and reason for return. - Customer Service Confirmation:
Our team will review your request and respond with further instructions. - Return the Product:
Please send the product back along with all original packaging and the invoice to the designated return address. - Refund Processing:
Once we receive and confirm the returned item, the refund will be processed within 7–10 business days via the original payment method.
退換貨方式與流程
【適用條件】
商品自簽收日起 七天內 可申請退貨(不含人為損壞或已使用過之商品)。
商品須保持完整包裝(包含商品本體、配件、發票與原包裝)。
【不適用退貨】
客製化商品。
明顯使用過或人為損壞商品。
非因我們疏失而造成的瑕疵。
【退換貨流程】
申請退換貨:請於七日內聯繫Mail客服,提供訂單編號與退貨原因。
客服確認:Mail客服將審核申請並回覆處理方式。
退回商品:請將商品連同原始包裝與發票寄回指定地址。
退款處理:我們在收到退貨並確認無誤後,將於 7-10 個工作天內完成退款(依原付款方式退回)。
Email:p525678999@
Address:
雲林縣斗六市三和街42號
No. 42, Sanhe St., Douliu City, Yunlin County 640 , Taiwan (R.O.C.)
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